Ok, brace yourselves. Here goes a massive moan-in. Remember, about a month ago I raved about what fantastic service I got from Reeds Delta here in Cape Town? Well, it was a ploy to reel me in!
It’s been a week since I took my car in for them to check out what was a serious noise when the car was cold. The noise was related to the turning of the steering wheel and Big Friendly suggested that it might have something to do with the ‘power assist steering’. Now, granted, ‘power assist steering’ on an Opel Corsa Lite Plus is like diamond earrings on a cabbage. It’s the ‘plus’ part of the car make and model. And ‘plus’ normally means a shit load of money to fix.
So, when Sean at Reeds Delta phoned on Friday afternoon, I knew it wasn’t going to be with good news. He told me there was a problem with the ‘power assist steering rack’ which needed to be replaced and it was going to cost R5300. What do you do? You swallow hard, make a plan and give them the go ahead. He told me that I would only get my car back on Wednesday because they needed to order the part. Again, what do you do? You say OK and live with it. So, I was surprised to get a phone call from Sean late on Monday afternoon to tell me that my car was ready. I told him that I would only be able to fetch it the following morning. Off I tootled to get the car, which seemed very strange to drive. I had to go and fetch a friend from the airport and I was struggling to change gears. And was it my imagination but could I hear that sound again?
On Tuesday afternoon I phoned Sean and explained my problem with the gears. He told me to bring the car back on Wednesday morning for a test drive. On my way there that morning the old noise became worse and worse, so when I got there I told Sean that not only was there a new problem with my gears (which only started when I fetched the car from them) but that the old problem had returned; the one I had paid R5300 to fix.
Now, here’s the best part. Sean says he’ll get the ‘technician’ to ‘assess’ the ‘situation’ and then he’ll get back to me; which he does in the afternoon. This is what he says and I quote “We have your car on the lift and there is nothing wrong with it.” At which point, I confess, I went berserk. So much so that Big Friendly had to phone him back and threaten to come and get the car back, get the old part back and get a refund and go elsewhere!
An hour or so later a contrite Sean phoned me back to tell me that they were still ‘assessing’ the car and they still couldn’t say what was wrong at this stage and he would contact me in the morning, which was yesterday.
So yesterday I wait. In the late morning I get a call from Rochelle from Reeds Delta who is checking on whether I was happy with the service I received from them. Shame. The poor girl got my tongue in one ear and poking out the other side. Finally, yesterday afternoon, Sean calls to tell me I can pick up the car. He tells me that there was a fluid leak because they hadn’t fitted one of the pipes to the power assist steering rack properly, and also they had rerouted the gear linkage cables which had been done wrong the last time. He proudly told me that this time there would be no charge for the work they had done. I couldn’t help myself. I went berserk again.
I have the car back. When I got in to drive it away Sean asked me to first check the gears. I did. He said, “Much better now hey?” I said, “No, they’re like they were before.”