Here is MTN’s response on www.getclosure.co.za, which is more of the same bullshit, only more blah blah jargon speak, like revert and recon, but no acknowledgement or action on my demands. My initial complaint is first and poor EmptyN’s Paul comes after.
|Reason for usingÂ getclosure!||MTN are hopeless at resolving or responding.|
|Nature of complaint||Billing problem – Overbilled/ Incorrectly charged/ Statements or invoices not received|
|Complaint description||MTN suspended my line and demanded I pay and send proof of payment for reconnection. I remembered paying but thought I must be wrong so I paid again, sent proof, then found my original payment, then had to send proof of that. Now I can’t get an answer from MTN about refunding me, or an apology or someone to return my call. They have made their mistake my problem and have stolen my money.|
|Proposed solution||– Other –|
|Solution description||I want more than one.
1. A refund
2. A written apology
3. Acknowledgement that they were in the wrong
4. Payment of bank charges and other expenses incurred due to their incompetence
And the response
|Selected message||Thank you for your complaint. We are investigating it.|
|Message description||Thank you for the post.
I am busy drawing the recon on this account and will revert to you direcly on mail.
My non-believing, outraged yet unsurprised laughter follows. Bwaaaaaaahahahahhahahahaha!