That is it. Last straw. I am now going public on every space available to rant about disgusting, useless, pathetic cell phone non-service provider MTN. Even though I’ve linked to their pathetic web site, don’t bother to go there unless you have hours to waste. Even the telephone numbers to land lines are not answered.
Would you believe that I can’t get them to send me my bill? It’s been three months of me calling them, asking where my bill is, confirming my address and email address (which is exactly the same as it has been for years), being put on hold, being cut off, having to call again, being put on hold, having to confirm my address and email address, me screaming, being ‘put through’, which actually means either being cut off outright or getting the main menu again and then….starting all over with a new defensive call centre operator.
Last month I got no bill. Again. Then I got an automated voice threatening the suspension of my service for non-payment. I had to phone and find out how much I owed and demand that they sent me an account. Would you believe I was given the wrong amount? Would you believe that I never received the bill? I paid what I was told and then my account was suspended because I was in arrears for R84. No lies. I had to start screaming all over again. Insert para two here and repeat!
Does anyone know if there really is any way through the minefield of call centre operators? Is it possible to speak to someone else at MTN? Why have they spent all the money they make from me on fake advertising (get this and this and this for free!), sport sponsorship (cricket, soccer, rugby, you name it) and competitions? Why can’t I get a bill? I pay for itemised billing. How hilarious is that? I am literally paying for a service that they are literally not providing.
Omigod, I feel the hysterical waves of MTN rage coming on again. Big Friendly nearly had a heart attack when I started screaming this morning while he was in the shower.
Is there anyone out there who is happy with their cell phone service provider?