I am a South African so I know what to expect when it comes to SAA’s incompetence, greed, and total lack of accountability. I know what it’s like to try and get a refund, talk to a consultant, change a booking, report stolen baggage or just try to book a vegetarian meal. The thought of all these hundreds of thousands of tourists in South Africa having to tolerate this pathetic (lack of) service is just plain depressing.
I had a production with SAA yesterday that is too revolting to even go into, but it’s been on my mind so I thought I’d take a look at www.hellopeter.com and see what complaints there were. Can of worms, I tell ya. The first telling thing is that SAA does not give or receive feedback on hellopeter. I guess that’s to be expected from a para-statal. They don’t give a shit. But here are the SAA stats on hellopeter; 29 compliments, 484 complaints. I kid you not.
So, I will just put my money where my mouth is and never ever give them my money again. Sies.